If you need to reset your account password and need to know how to do so, you can either watch our video on the process here: Alternatively, simply fol...

If you need to contact the Cosy Support Team, then you may be asked to provide your MAC address. The MAC address uniquely identifies your system to us and...

For security, your account will become locked if too many incorrect login attempts are made. If you suspect that your account has been locked, please subm...

To help reset and repair your devices, please follow the instructions below. To reset the hub; 1. While powered up, use a pen or pin to hold in the reset b...

Unpair and reset On the Display - hold the Hibernate button (O) and press the reset button on the back of the display. Let go of the reset button but...

The Cosy Hub can be reset as an attempt to resolve certain issues. A paper-clip or thin screwdriver can be used to press down the reset button, which is l...

Should you wish to perform a reset on your Cosy devices, please follow the below steps but be aware that this will remove all pairing between your devices. ...

What is the Status screen on the Cosy App? The Status screen is a helpful tool that provides a status overview of the devices in your Cosy system.  ...

If you are finding that your Cosy displays battery has gone flat, this could mean that the battery has degraded. The product is not designed to have the...

First, please can you confirm that your system is working correctly, if it is not - you will have a system status screen displayed on your app which will sh...